How to Improve the Remote Employee Experience

The world is changing, companies are changing, and employees’ needs are changing. The Covid-19 pandemic has tested businesses and the workforce in ways they never imagined, and with remote work on the rise, HR teams are focusing more on the importance of employee experience (EX).

What is employee experience?

Employee experience begins with the first engagement and ends when employees exit the company. It is affected by factors such as physical environment, tools, technologies, communication, management, and compensation.

Why is employee experience important?

Benefits of investing in employee experience

IBM analyzed the importance of employee experience and found that it is associated with business and worker performance. According to this study, employee experience creates opportunities for meaningful work, growth, trust, and work-life balance, which leads to enhanced performance.

Increased productivity

When the employee experience is good, employees are more likely to enjoy their jobs, leading to greater productivity. Employee experience is deeply related to wellbeing.

According to Deloitte’s 2020 Human Capital trends, fostering a work culture with an emphasis on employee wellbeing not only yields increased productivity but higher levels of performance.

For example, employee-focused work cultures throughout Luxembourg — the most productive country in the world — show how employee experience and satisfaction go hand in hand with productivity.

Higher engagement

A good employee experience is key to engagement. When companies understand their employees and design experiences with and for them, this helps to keep their teams engaged.

According to a study by Mckinsey, workers who enjoy their jobs and their workplaces have four times higher engagement.

Better employee retention

Satisfied workers are less likely to leave a company. Retaining employees is a cost-effective strategy. As a matter of fact, handling the turnover of one employee can cost 1.5–2 times that employee’s annual salary. Therefore, providing an outstanding employee experience can help prevent employees from leaving.

According to Jacob Morgan’s employee experience index, companies that invest in EX are more likely to make it into:

As mentioned previously, employee experience has a direct impact on employee engagement. And even though they are two different concepts, they are often confused.

What is the difference between employee experience and employee engagement?

Here are eight ways to enhance the remote employee experience:

#1: Design an employee journey map.

#2: Improve internal communication.

Employers should also make sure to provide the proper tools to make this communication easier and effective.

How can companies improve internal communication?

  • Invite your employees to share their ideas, participate in surveys, and encourage them to take part in company meetings.
  • Implement training programs to share the company dynamics, protocols, and processes.
  • Provide employees with the right communication tools, such as instant messaging and videoconferencing software, file sharing applications, and project management tools.

#3: Pay attention to employee feedback.

What to do with employee feedback:

  • Understand their needs and concerns.
  • Create action plans to implement changes.
  • Track their progress.

#4: Invest in employee wellbeing.

Well-being comprises physical, mental, and emotional health and wellness, and it has a direct impact on employees’ performance and productivity.

Stressed and unhappy employees are likely to burn out faster and leave, but they are also at a higher risk of contracting illnesses. All of this combined with absenteeism, healthcare costs, and decreased productivity can increase your company’s expenses.

How to invest in employee wellbeing:

  • Create wellness programs that encourage physical, mental, and emotional health.
  • Ensure employees are taking time off and breaks.
  • Promote workplace flexibility.
  • Offer unique perks: therapy, gym discounts, or unlimited vacation.

#5: Offer career development opportunities.

How to offer career development opportunities:

  • Identify employees who are ready for new opportunities.
  • Design personalized career paths and programs.
  • Offer trainings and programs to improve your employees’ skills.

#6: Avoid information overload.

Sharing irrelevant information has a negative effect on employees, as it can cause confusion and prevent them from taking action. Employers should understand that too much information is frustrating and a waste of time, and it can ultimately damage employee experience.

How to avoid information overload:

  • Ensure employees receive relevant news and content.
  • Personalize information based on roles and functions.
  • Provide clear information and detail on what actions should be taken, whether this includes completing a task, answering a survey, etc.

#7: Promote remote team building activities.

According to a study by the Harvard Business Review, social experiences in the workplace are closely linked to employee performance. “Social time turns out to be deeply critical to team performance, often accounting for more than 50% of positive changes in communication patterns, even in a setting as efficiency-focused as a call center.”

How to promote remote team building activities:

  • Define a strategy and schedule activities.
  • Set common team goals and provide rewards.
  • Use online applications and games in your meetings.

#8: Audit compensation frequently.

According to Jobvite, 19 percent of workers reported compensation as the top factor for job hopping. Therefore, it is important to constantly audit compensation to ensure it is equative.

How to audit compensation:

  • Establish pay programs.
  • Compare your compensation to current market rates.
  • Close the pay gap between genders.
  • Ensure you provide rewards for achievement.

A positive employee experience will impact many aspects of your organization. So, if you want happy and satisfied employees who will take your company to new heights, invest in these strategies, as a fundamental part of your business growth plan.

This was originally published on the Globalization Partners blog.

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